"We have experienced a direct and measurable impact to our business and bottom line through our involvement with Oxley’s 4 Faces of Frustration Program "
Greg Syfan – President Syfan Logistics
Each person has a unique way of seeing the world.
Advance your understanding of the unique perspectives of those around you.
Learn simple yet impactful ways to interact with others in a more powerful way.
What makes The 4 Faces of Frustration so different?
When it comes to changing the way that employees engage with each other and their customers, it is not enough to review the same tired old strategies that have not worked before. Participants in The 4 Faces of Frustration Program are actively engaged in the learning process. Participants will experience the different ways that people interact, solve problems and address challenges. This active involvement in the learning process leads participants who dreaded attending to claim it was the best training program they had ever experienced.
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Every day, businesses frustrate their customers and their employees. Unfortunately, a lack of recognition of this frustration and inability to respond proactively cost businesses in terms of employee output, customer satisfaction, loyalty and ultimately - productivity and profitability. Recent research shows this cost to be well over $300 billion annually for employee productivity alone. Part of the challenge is tht terms such as 'customer service', 'teamwork', and 'productivity' are open to different interpretation based on the unique way we see the world about us.
In this ½ day workshop you will:
- Understand your personal interaction style
- Become aware of the strengths and weaknesses of your style
- Gain awareness of how to assess another person’s interaction style
- Begin the process of dialogue with the styles that are the most difficult for you to understand
- Learn the technique that will allow you to know how to communicate with each customer and team member exactly the way they prefer
- Understand how to adapt for enhanced communication, and understanding.
WHAT'S MY INVESTMENT?
Every day businesses frustrate their employees and their customers. Unfortunately, a lack of recognition, and an inability to respond proactively costs businesses in terms employee output, customer satisfaction, loyalty and ultimately – productivity and profitability. A lack of teamwork and customer service may be costing you a great deal.
LIVE WORKSHOP Thursday, March 16th, 2017 8:30 AM – Noon | Gainesville, GA
LIVE WORKSHOP MAY 23, 2017
8:30 AM – Noon | Location TBD
*Exact address for the Workshop and hotel recommendations will be sent in a welcome email after you've registered